| Issue ID | 1351480 |
| Internal NHTSA # | 10947483 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2015 |
| File date | 10/01/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The vehicle was in reverse when a strong sound was heard coming from the back, after starting the car, it displays a warning message light on the dash; it became difficult to maneuver and a squealing sound was heard coming from the engine, this could easily have resulted in a loss of control and a crash without any warning. Immediately mbrace was contacted and the vehicle was towed and taken to the dealer where it was diagnosed that the power steering control failed and needed to be replaced without warranty and at my own cost. They accused me that the car must be involved in an incident/accident, but it is totally impossible for the car to have suffered a heavy blow, or to have gone into a hole, or to climb a high sidewalk, etc. Without a sign of damage; the damage piece (steering gear) is located in a place that would be totally impossible to reach without the car suffering a heavy impact, which would have caused an additional external damage below, or in the tire, bumper, rim, or any other part, even the air bags. The car externally including each single part, is in perfect condition. This damage was not caused by anything that i did wrong; must be a defective part from the manufacture, and i can |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIAMI, FL |
| VIN pattern | 4JGDA5JB5FAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |